Terms and Conditions (GTC) for services of Thai Balance Massage

As at 25.05.2019

Contact data:

Thai Balance Massage NBJ OG (in the following called “provider”)
Gredlerstraße 10/1
1020 Wien
+43 1 3865180


The Provider offers the services listed in the Annex with the care of a proper entrepreneur. This under the best possible protection of the interests of the customer.

These general terms and conditions, which are also posted, apply to all services of the provider.

Unless otherwise agreed, these Terms and Conditions shall be deemed to be an integral part of the contract concluded between the Provider and the Customer.

Placing of order, appointments

An order is made by telephone, written or online booking of a massage.

Basically, the prices apply according to the notice. Special conditions due to advertising measures must be announced at the time of booking.

The provider will, as far as possible, comply with agreed appointments for treatments. In the event of unforeseen circumstances that make it impossible to comply with the deadlines, the provider will inform the customer and arrange a new appointment with the customer for the treatment.

The provider will, as far as possible, inform the customer about delays in the appointment.

The Provider is entitled to deduct the delay from the treatment time in case of late appearance at the time of treatment.

The customer undertakes to cancel the appointment if he can not take it because of unforeseen circumstances. Cancellations must be made no later than the morning of the calendar day on which the appointment should have taken place.

The provider reserves the right to charge cancellation fees if a customer repeats his appointments without notice.

Prices and payment

Basically, the prices apply according to notice and website. All prices include VAT.

The payment will be made after the treatment. The customer has to pay the final amount according to the invoice immediately upon receipt. Other terms of payment are not possible.

The customer can pay cash, Maestro cards or all major credit cards.

Vouchers and bonus card

Vouchers are sold for a certain treatment time and can only be used for the time being sold. There is no compensation for a shorter duration of treatment. A longer treatment period must be paid in addition.

The bonus card allows the use of exactly one free treatment after a number of treatments indicated on the bonus card. The duration of this free treatment depends on the majority of treatments registered on the bonus card. Payment of the free treatment is excluded. Bonus cards are not transferable.


Complaints must be made by the customer during or immediately after the treatment.

Alcohol and smoking

Smoking and drinking alcohol are all prohibited throughout the premises. The customer is obliged to come for treatment in the fasting state.


For money and valuables, which brings the customer, no liability is assumed.

Legal Notice

The offered massages are not a substitute for a medical or psychological treatment, but serve only the relaxation, health maintenance and activation of self-healing powers. Please note that we do not conduct medical consultations. This is reserved exclusively for physicians and healthcare professionals.

All massages can not be settled via statutory or private health insurance.

Place of performance / jurisdiction

Place of performance is Vienna. Austrian law applies.

Consumers are responsible for the court in whose district the place of residence, habitual residence or place of employment of the customer is located. 


List of services:

  • Thai Massage
  • Oil massage
  • Herbal massage
  • Reflexology