Privacy Statement of Thai Balance Massage NBJ OG

Below we inform about the processing of personal data. Personal data is all data that is personally available to you, eg. Name, address, e-mail addresses, user behavior.

Responsible acc. Article 4 (7) of the EU General Data Protection Regulation (DSGVO) is:

Thai Balance Massage NBJ OG
Gredlerstraße 10/1
1020 Vienna

Whose data do we process and how?


In connection with the agreement of appointments and our customer database, we process some personal data of you as a customer / customer.

  • If you book appointments with us by email or telephone, we store your contact data only at the appointment and not directly in the customer database.
  • When you register on our website, we store your personal data in our customer database.
  • We create a collection of bonus cards.

How we process your personal information is described in this section. In addition, you can refer to the sections below for international data transfers and your rights related to the processing of your personal information.

Registration is generally voluntary and only with your consent. We process your name, your telephone number and your e-mail address. You can delete your user account at any time. In addition, you can always retrieve the personal data stored by us after registration.

Categories of processed data and data processing purposes

We will process your personal information (“Your Information”) in Appendix 1 for the following purposes

  • Management of a customer database
  • Management of bonus cards
  • Agreement of treatment appointments
  • Marketing activities, advertising and public relations
  • Providing information through our newsletter if you have subscribed to the newsletter

In cases where we ask you to provide your data, this is generally voluntary. However, various processes associated with making appointments and communicating with you in these matters will be delayed or even impossible if you do not provide your personal information. If the provision of your data is legally required in some cases, we will point this out to you separately.

Legal basis of processing

We process your data on the following basis:

  • our overriding legitimate interest under Article 6 1 lit f DSGVO which is to lead our customer database to determine their bonus and to make communication in these matters efficiently;
  • in individual cases: your consent to the processing of your personal data (Art 6 para 1 lit a or Art 9 para 2 lit a DSGVO).

Transmission of your personal data

Your personal data will not be transmitted to other organizations. For the customer database, however, we use an external n IT service provider who, however, may not use your data.

For payments with debit cards, your card details will be sent to card complete Service Bank AG. In our records, we only see the card numbers, which, however, are not associated with any other personal information, so we cannot identify anyone.

Processor for our customer database

For our customer database, we use the application of Belbo Business Software GmbH Berlin. More information:

Storage time

Your data will be kept by us as long as statutory storage requirements exist or the storage is necessary to fulfill our legal obligations, and beyond, as long as warranty, warranty or limitation periods have not yet expired

Users of our website

This section applies to our website. If you use the website operated by us We will process some of your personal information in connection with this visit.

In this section, we will inform you about how we process your personal information. In addition, you can refer to the sections below for international data transfers and your rights related to the processing of your personal information.

Categories of processed data and data processing purposes

As part of your visit to this website, we will automatically collect the following personal information about you:

  • The date and time of calling a page on our website;
  • Your IP address;
  • Name and version of your web browser;
  • the website (URL) you visited before calling this website;
  • certain cookies (see below).

In addition, we will ask you to enter personal information, such as your name and e-mail address, on our website in order to provide you with certain services.

There is no obligation to actually disclose any information we ask you to submit on our website. However, if you do not, you will not be able to use all features of the Website.

We process your data for the following purposes:

  • to make this website available to you and to further improve and develop this website;
  • to create usage statistics;
  • to display personalized page suggestions;
  • to detect, prevent and investigate attacks on our website and
  • to possibly provide members with a user account on our website.
  • to enable you to book treatment appointments
  • to enable you to contact us

Legal basis of processing

We process your personal data based on:

  • our legitimate interest under Article 6 § 1 lit f DSGVO which is to make our site more user-friendly and to protect our site from attack.

Transmission of your personal data

If this is necessary for the above purposes, we will send your personal data to the following recipients:

  • external IT service providers, including Google Analytics (see below).

Storage time

We will always save your data for a period of 2 years. Longer storage will only be made to the extent necessary to investigate any reported attacks on our site and, in addition, until the expiration of any applicable limitation period, statutory retention period or any litigation in which the data is required as evidence. In addition, we store the data that we collect for the customer database as long as you are our customer.


Our website uses so-called cookies. A cookie is a small file that can be stored on your computer when you visit a website. Basically, cookies are used to provide users with additional features on a website. For example, they may be used to help you navigate a web site, to allow you to continue to use a web site where you left it, and / or to remember your preferences and preferences when you return to the web site , Cookies cannot access, read or modify any other data on your computer.

Most of the cookies on our website are called session cookies. They will be automatically deleted when you leave our website. Persistent cookies, however, remain on your computer until you manually delete them in your browser. We use such persistent cookies to recognize you when you next visit our website.

If you want to control cookies on your computer, you can choose your browser settings so that you receive a notification when a website wants to save cookies. You can also block or delete cookies if they have already been saved on your computer. If you would like to know more about how to set these steps, please use the “Help” function in your browser. For the most user-friendly handling possible, we also use a so-called “cookie administration tool” in part, which makes it even easier to manage the setting of cookies. Please note that blocking or deleting cookies could affect your online experience and prevent you from using this website to the full.

We also use cookies to display personalized page suggestions. Thereby no IP numbers are stored. During the visit of the website, the following data is collected: internal ID of the accessed page attributes of the accessed page, categories of the accessed page. These data are not transmitted to anyone.

This website uses the product Google Maps by Google LLC. By using this website, you consent to the collection, processing and use of the automated data collected by Google LLC, its agents and third parties.

The terms of use of Google Maps can be found at Google Terms of Service Maps.

Facebook services

When you visit our Facebook page, personal data (documentation of user behavior) is processed by cookies from Facebook. From this information, anonymized statistical data about the page activity is created and automatically provided to us (Facebook Insights). We are responsible for this data processing together with Facebook in accordance with Article 26 Basic Data Protection Regulation. In doing so, we rely on our legitimate interests. Without the processing of this data we would not be able to presence and optimize our offer on Facebook. Further information can be found on the Facebook information page.

In some cases we also use the “Pixel” of Facebook on our websites. This can track user behavior after they click on an ad on Facebook. In doing so, we evaluate advertisements for statistical and market research purposes and optimize future advertising.

This function also serves to present to visitors of this website as part of the visit of the social network Facebook interest-related advertisements (“Facebook Ads”). For this purpose, Facebook pixel was implemented on our website. Via Facebook pixels, a direct connection to the Facebook servers is made when visiting the website. It is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account.

We will not be provided with any personal data. At the same time, the data are also stored and processed by Facebook itself, so that the connection to the respective Facebook user profile is possible for Facebook. Facebook may use this information for its own advertising purposes, in accordance with the Facebook Data Use Policy. The consent to this lies in the area of Facebook and is not influenced by us. For more information on the collection and use of data by Facebook and your rights in this regard and ways to protect your privacy, see the privacy policy of Facebook.

Google Analytics

Our website uses features of the web analytics service Google Analytics, provided by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies to help us analyze how you use this website.

The information generated by such a cookie about your use of this website (including your IP address and the URLs of the web pages accessed and the attributes of the website) are transmitted to Google’s servers in the United States and stored there. We do not store any of your data collected in connection with Google Analytics.

Our website uses the possibility of IP anonymization provided by Google Analytics. Your IP address will therefore be shortened / anonymized by Google as soon as Google receives your IP address. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide us with other website and internet related services. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other data by Google.

You can prevent the collection of your data by Google Analytics on this website via our “Cookie Management Tool” (link “cookie settings” at the bottom) (an opt -out cookie will be set, which will allow you to collect your data in the future this website prevents).

For more information about Google’s Terms of Service and Google’s Privacy Policy, please visit or

We may use Google’s remarketing or “Like Audiences” feature. This feature enables us to target advertisements on websites by showing personalized, interest-based ads to users of the website when visiting other sites on the Google Display Network. Google uses cookies to carry out the analysis of the use of the websites, which is the basis for the creation of interest-based advertisements. For this Google stores a small file with a sequence of numbers in the browsers of the users of the website. This number is used to record site visits and anonymous data on website use. There is no storage of personal data of the users of the website. If you subsequently visit another site on the Google Display Network, you’ll see ads that are likely to include previously viewed product and information areas.

This feature will not be activated until after you have consented to the use of cookies when visiting our site. You can control the setting at any time via our “Cookie Management Tool” (link “Cookie Settings” at the bottom of the page).

Alternatively, you may disable the use of third-party cookies by visiting the Network Advertising Initiative deactivation page at and implementing the opt- out information listed there. For more information about Google Remarketing and Google’s privacy policy, please visit:

International data transfers

Some of the above recipients may be outside of Austria or the EU or process your personal data there. The level of data protection in other countries may not be the same as Austria’s. However, we only transfer your personal data to countries for which the EU Commission has decided that they have an adequate level of data protection, or we take measures to ensure that all recipients have an adequate level of data protection. For example, we conclude standard contractual clauses (2010/87 / EC and / or 2004/915 / EC). Any agreements that may have been concluded are available on request (see point 4 below).

Your rights in connection with personal data

Under applicable law, you may, among other things, have the right (subject to applicable law) to: (i) verify if and what personal information we hold about you and obtain copies of that information, (ii) correct, supplement, or delete it (Iii) require us to restrict the processing of your personal data; (iv) in certain circumstances object to the processing of your personal data or to suspend processing for your personal data (v) to require data transferability, (vi) to know the identity of third parties to whom your personal data are transmitted, and (vii) to consent to the prior consent of any such revocation Data Protection Authority.

Our contact details

If you have any questions or concerns regarding the processing of your personal data, please contact us using the contact details below:

Thai Balance Massage NBJ OG
Gredlerstrasse 10
1020 Vienna
+43 1 38 65 180


Last updated on 29.05 .2019

Annex 1: Processed personal data of customers in our customer database

  • salutation
  • first given name
  • Surname
  • e-mail
  • phone
  • customer status
  • notes
  • request for treatment
  • main emphasis
  • List of treatment appointments
  • List and content of all messages sent automatically by the customer database
  • Internal IDs for technical purposes